Posted: Sunday, December 24, 2017 11:23 PM
Requisition ID: 40062
Job Function/Category: 55587
Employment Type: Non:Exempt Full Time
This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity and inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy
THIS IS AN INTEREST ONLY POSTING FOR CUSTOMER SERVICE ASSOCIATE POST 2001
This is an Interest ONLY posting. If a vacancy becomes available and you meet the minimum qualifications of the position, you may be contacted.
Sun, Mon, Tues 12:00 a.m. : 10:30 a.m. Wed 8:00 a.m. : 6:30 p.m.
Wed : Sat 12:00 a.m. : 10:30 a.m.
Sun, Mon, Tue, Fri, Sat 8:00 a.m. : 4:30 p.m
Sun, Mon, Tue, Wed, Sat 8:00 a.m. : 4:30 p.m.
Sun, Mon, Tue, Fri, Sat 9:00 a.m. : 5:30 p.m.
Sun, Mon, Tue, Wed, Sat 12:00 p.m. : 8:30 p.m.
Sun, Mon, Thu, Fri, Sat 3:30 p.m. : 12:00 a.m.
Sun, Mon, Tue, Wed, Sat 3:30 p.m. : 12:00 a.m.
Sun, Mon, Tue, Fri, Sat 3:30 p.m. : 12:00 a.m.
Mon : Fri 3:30 p.m. : 12:00 a.m.
Mon : Fri 12:00 p.m. : 8:30 p.m.
Job Description (Responsibilities):
Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc with the highest degree of courtesy and professionalism focusing on first call resolution. Ability to multi:task by using web:based computer tools to analyze customer's accounts, bills, payments and billing corrections relative to accounts and explain to customers often offering various solutions. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Must work within prescribed telephone and customer satisfaction goals. Must accept feedback and change behavior from quality assessments. Instruct other similar or lower grade employees in the proper performance of the Customer Representative job duties and conduct workflow.
Required Skills (Knowledge and Experience Required):
Accredited High School Diploma or a GED
Strong customer service and communication skills
You must be a self:starter and be able to handle customer contacts in a pleasant and courteous manner.
Proficient in typing and grammar.
Ability to accurately enter information into the computer and process simple math calculations.
Computer literacy/proficiency in a Windows operation system.
Must successfully complete 10 : 13 week Customer Representative Training Program.
One:year experience in Call Center work.
Ability and personal characteristics necessary to handle professional customer contacts leaving the customer satisfied.
In addition to possessing the qualifications for this position, employees selected will be expected to work overtime in accordance with departmental requirements and to participate in the Company's Emergency Restoration Program as may be required.
Employees selected for this classification will be required to participate in federally mandated drug testing programs prior to selection, randomly on a year:round basis, after an accident and for reasonable cause.
As an employee of PSE and G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
This site (pseg) is strictly for candidates who are not currently PSEG employees. PSEG employees m
• Location: Long Island, melville
• Post ID: 151688482 longisland