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Posted: Tuesday, January 23, 2018 11:29 PM

Desktop Support Technician
REQUISITION NUMBER: 20171###-####1-001
HOME COMPANY: RailWorks Corporate HQ
COMPANY LOCATION: RailWorks Corporate - New York, NY
BUSINESS UNIT/DEPT: INFORMATION TECHNOLOGY
JOB LOCATION: Farmingdale, NY
Job Responsibilities:
* Position Title*: Desktop Support Technician
* Reports To*: Director Telecommunications
* Department*:
* Division:*
* Location*: Farmingdale NY
* Status Exempt*
* Date: Immediate*
* *
*Position Summary*
Provides hardware, software, network, and telecommunications support to the Railworks user community by means of timely intervention, structured problem determination, root cause analysis and documented solutions.
* *
Primary/Essential Responsibilities and Duties
* Act as a shared initial point of contact for all user calls/emails to the Railworks Help Desk
* Receive incoming help desk calls, create and maintain help desk tickets, monitor help desk queue
* Provides functional support for company s Cisco unified communications environment
* Provide Level 1 (resolves basic customer issues) and Level 2 (more comprehensive problem solving) support of customer computer hardware, software, network, and telecommunications systems issues
* In conjunction with the Network Administrator and Infrastructure Manager diagnose and resolve email, Internet and local-area network access problems
* Diagnoses, identifies, isolates, and analyzes problems and guides users through step-by-step solutions being sure to identify root cause at all times
* Clearly communicates technical solutions in a user-friendly, professional manner
* Diagnoses and resolves end user PC, Tablet and Smart phone hardware and software problems
* Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
* Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
* Performs minor desktop hardware repair for PC computer equipment and peripherals. Occasionally helps install local area network cabling systems and equipment
*General/Other Responsibilities and Duties*
* Maintains and updates records and Help Desk tracking database
* Conducts hardware and software inventory database maintenance and reporting
* Works with Purchasing to configure and order end user computer equipment such as PC s, Tablets and Smart phones
* Alerts management to recurring problems and patterns of problems
* Provides one-on-one end-user training as needed
* Minimal travel to support office upgrades or re-location
* When directed by the CIO perform specified R&D analysis
Job Qualifications:
* Associate s Degree in an IT-related field
* A minimum of 2 years experience providing end-user phone support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment
* Knowledge of desktop operating systems (MS Windows 7,10), various software applications and basic hardware for the PC, principles and theories of network systems and management, and Internet technologies and products
* Ability to deliver professional technical customer support over the phone
* Ability to identify, troubleshoot and resolve a wide range of technical computer-related problems
* Ability to read, understand and apply complex technical information and to master new computer technology
* Strong interpersonal, written and verbal communication, and customer service skills
* Ability to develop and maintain positive relationships with internal clients and external vendors
* Strong analytical and problem solving skills and ability to identify root cause related to problems
* Strong planning and organizational skills and the ability to meet deadlines
* Advanced skills with Microsoft Office suite
Physical/Travel/Attendance Requirements
Physical Requirements and Working Conditions
* Works in an office environment
* Frequently sits for long periods of time
* Frequently speaks, reads, writes and uses a computer keyboard
* May require standing, walking, stooping, or bending
* May require lifting equipment weighing up to 25 pounds
/ /
/This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. There may be unplanned activities and other duties as assigned./
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Railworks Corporation is an Equal Opportunity Employer (Minorities, Females, Veterans, Disabled)
Associated topics: desktop, information technology analyst, information technology support, pc, support analyst, technical support, technical support specialist, technician i, technician iv, technology

Source: http://www.jobs2careers.com/click.php?id=4786771791.96


• Location: Farmingdale, Long Island

• Post ID: 156212967 longisland
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