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Posted: Tuesday, January 23, 2018 11:29 PM

Desktop Support Technician
REQUISITION NUMBER: 20171###-####1-001
HOME COMPANY: RailWorks Corporate HQ
COMPANY LOCATION: RailWorks Corporate - New York, NY
JOB LOCATION: Farmingdale, NY
Job Responsibilities:
* Position Title*: Desktop Support Technician
* Reports To*: Director Telecommunications
* Department*:
* Division:*
* Location*: Farmingdale NY
* Status Exempt*
* Date: Immediate*
* *
*Position Summary*
Provides hardware, software, network, and telecommunications support to the Railworks user community by means of timely intervention, structured problem determination, root cause analysis and documented solutions.
* *
Primary/Essential Responsibilities and Duties
* Act as a shared initial point of contact for all user calls/emails to the Railworks Help Desk
* Receive incoming help desk calls, create and maintain help desk tickets, monitor help desk queue
* Provides functional support for company s Cisco unified communications environment
* Provide Level 1 (resolves basic customer issues) and Level 2 (more comprehensive problem solving) support of customer computer hardware, software, network, and telecommunications systems issues
* In conjunction with the Network Administrator and Infrastructure Manager diagnose and resolve email, Internet and local-area network access problems
* Diagnoses, identifies, isolates, and analyzes problems and guides users through step-by-step solutions being sure to identify root cause at all times
* Clearly communicates technical solutions in a user-friendly, professional manner
* Diagnoses and resolves end user PC, Tablet and Smart phone hardware and software problems
* Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
* Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
* Performs minor desktop hardware repair for PC computer equipment and peripherals. Occasionally helps install local area network cabling systems and equipment
*General/Other Responsibilities and Duties*
* Maintains and updates records and Help Desk tracking database
* Conducts hardware and software inventory database maintenance and reporting
* Works with Purchasing to configure and order end user computer equipment such as PC s, Tablets and Smart phones
* Alerts management to recurring problems and patterns of problems
* Provides one-on-one end-user training as needed
* Minimal travel to support office upgrades or re-location
* When directed by the CIO perform specified R&D analysis
Job Qualifications:
* Associate s Degree in an IT-related field
* A minimum of 2 years experience providing end-user phone support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment
* Knowledge of desktop operating systems (MS Windows 7,10), various software applications and basic hardware for the PC, principles and theories of network systems and management, and Internet technologies and products
* Ability to deliver professional technical customer support over the phone
* Ability to identify, troubleshoot and resolve a wide range of technical computer-related problems
* Ability to read, understand and apply complex technical information and to master new computer technology
* Strong interpersonal, written and verbal communication, and customer service skills
* Ability to develop and maintain positive relationships with internal clients and external vendors
* Strong analytical and problem solving skills and ability to identify root cause related to problems
* Strong planning and organizational skills and the ability to meet deadlines
* Advanced skills with Microsoft Office suite
Physical/Travel/Attendance Requirements
Physical Requirements and Working Conditions
* Works in an office environment
* Frequently sits for long periods of time
* Frequently speaks, reads, writes and uses a computer keyboard
* May require standing, walking, stooping, or bending
* May require lifting equipment weighing up to 25 pounds
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/This job description is not intended to represent a complete, comprehensive list of all duties and responsibilities that may be required in this position. There may be unplanned activities and other duties as assigned./
Railworks Corporation is an Equal Opportunity Employer (Minorities, Females, Veterans, Disabled)
Associated topics: desktop, information technology analyst, information technology support, pc, support analyst, technical support, technical support specialist, technician i, technician iv, technology


• Location: Farmingdale, Long Island

• Post ID: 156212967 longisland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018